Privacy Policy

Information We Collect

Personal Information

When you create an account or interact with our platform, we collect personal details that help us serve you better. This includes your name, email address, phone number, and business details when relevant to your learning goals.

We also gather information about your educational preferences, career objectives, and areas of interest in financial learning. This helps us customize course recommendations and provide relevant content that matches your professional development needs.

Usage and Technical Data

Our systems automatically collect technical information when you visit our website or use our services. This includes your IP address, browser type, device information, and how you navigate through our platform.

How We Use Your Information

We use collected information primarily to deliver educational services and support your financial learning journey. Your data helps us personalize course content, track your progress, and provide relevant resources that align with your professional goals.

• Delivering personalized learning experiences and course recommendations
• Processing enrollments and managing your account access
• Sending educational updates, course notifications, and important announcements
• Providing customer support and responding to your inquiries
• Analyzing usage patterns to improve our platform and content quality
• Ensuring platform security and preventing unauthorized access
• Complying with legal obligations and regulatory requirements

Marketing Communications

We may send you information about new courses, educational resources, and platform updates that we believe would interest you. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

Information Sharing and Disclosure

lycorenavista takes a conservative approach to sharing your personal information. We don't sell your data to third parties, and we only share information when necessary to provide our services or when required by law.

Service Providers

We work with trusted service providers who help us operate our platform, process payments, and deliver educational content. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

1. Payment processors for handling course enrollments and subscription fees
2. Email service providers for delivering course materials and updates
3. Cloud hosting services for secure data storage and platform operations
4. Analytics services to understand platform usage and improve user experience
5. Customer support tools to provide timely assistance and resolve issues

Legal Requirements

We may disclose your information if required by law, regulation, or legal process. This includes responding to court orders, government requests, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Your Privacy Rights

You have significant control over your personal information and how we use it. Under Australian privacy laws and our commitment to transparency, you can exercise several important rights regarding your data.

How to Exercise Your Rights

To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security and Protection

Protecting your personal information is a top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Our platform uses industry-standard security measures including encryption, secure servers, and regular security monitoring. All sensitive data is encrypted both in transit and at rest using advanced encryption protocols.

Administrative Safeguards

We maintain strict internal policies governing who can access your information and under what circumstances. Our team receives regular privacy and security training, and we conduct background checks on employees who handle personal data.

Access to personal information is limited to employees who need it to perform their job functions. We use role-based access controls and regularly review permissions to ensure appropriate access levels.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Different types of data have different retention periods based on their purpose and legal requirements.

Retention Periods

• Account information: Retained while your account is active and for up to 7 years after closure for legal compliance
• Learning progress data: Maintained during your enrollment and for 3 years afterward for certification purposes
• Communication records: Kept for 5 years to support customer service and resolve potential disputes
• Technical logs: Automatically deleted after 2 years unless needed for security investigations
• Marketing preferences: Maintained until you withdraw consent or close your account

Secure Deletion

When we delete your information, we use secure deletion methods to ensure data cannot be recovered. This includes overwriting data on our systems and ensuring our service providers follow similar deletion practices.

International Data Transfers

While lycorenavista operates primarily in Australia, some of our service providers may be located overseas. We ensure that any international transfers of your personal information maintain the same level of protection required under Australian privacy laws.

Before transferring data internationally, we implement appropriate safeguards such as contractual protections, adequacy decisions, or other legally recognized transfer mechanisms to protect your privacy rights.

Children's Privacy

Our services are designed for adults and professionals seeking financial education. We don't knowingly collect personal information from children under 18 years of age without parental consent.

If we become aware that we've collected information from a child without appropriate consent, we'll take steps to delete that information promptly. Parents or guardians who believe we may have collected information from their child can contact us using the details provided below.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or by posting a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account or contact us to discuss your concerns.